As per the UGC guidelines (Gazette notification CG-DL-E-11042023-245095 dt 11 April 2023), a Student Grievance Redressal Committee (SGRC) has been constituted at NCBS-TIFR, Bengaluru. It aims to look into the complaints lodged by any student and redress it as per requirement. Students can reach out to SGRC with their grievances, if any, regarding academic matters related to their study in the campus through an online grievance form.
The NCBS Students' Grievances Redressal Committee will respond to grievances raised by students who are either presently enrolled or have previously been enrolled in one of the academic programmes offered by NCBS, or who are presently in the process of applying to such programmes.
PROCEDURE FOR REDRESSAL OF GRIEVANCES BY OMBUDSPERSONS AND STUDENT GRIEVANCE REDRESSAL COMMITTEES:
(i) On receipt of an online complaint, the institution shall refer the complaint to the appropriate Students’ Grievance Redressal Committee, along with its comments within 15 days of receipt of the complaint on the online portal.
(ii) The Students’ Grievance Redressal Committee, as the case may be, shall fix a date for hearing the complaint which shall be communicated to the institution and the aggrieved student.
(iii) An aggrieved student may appear either in person or authorize a representative to present the case.
(iv) The SGRC shall send its report with recommendations, if any, to the competent authority of the institution concerned and a copy thereof to the aggrieved student, preferably within a period of 15 working days from the date of receipt of the complaint.
(v) Grievances not resolved by the Students’ Grievance Redressal Committee within the time period provided in these regulations may be referred to the Ombudsperson of TIFR.
(vi) The Ombudsperson shall, after giving reasonable opportunities of being heard to the parties concerned, on the conclusion of proceedings, pass such order, with reasons thereof, as may be deemed fit to redress the grievance and provide such relief as may be appropriate to the aggrieved student
(vii) The institution, as well as the aggrieved student, shall be provided with copies of the order under the signature of the Ombudsperson.
(viii) The institution shall comply with the recommendations of the Ombudsperson.
(ix) The Ombudsperson may recommend appropriate action against the complainant, where a complaint is found to be false or frivolous.
4 Steps of Student Grievance Redressal Process:
1. Students lodge their complaints by filing a Google form
2. Verification of the Complaint
3. Action Taken
4. Information to the complainant on the redressal of the Complaint
STEP 1: LODGING OF COMPLAINT
Students are required to fill out the Student Grievance Form https://forms.gle/7UamZqGjs18nKGcN9 and submit the same via email or as a handwritten letter to the Chairperson of the Student Grievance Redressal Committee (SGRC).
STEP 2: VERIFICATION
On receiving the complaint, the Chairperson of the Student Grievance Redressal Committee (SGRC). will record and verify the complaint.
STEP 3: ACTION
After verification of the complaint, the Department acts upon the complaint and takes the measures necessary to resolve the issue.
STEP 4: INTIMATING THE STUDENT
Once the complaint has been resolved, the student is informed about the outcome, and the complaint is considered closed by the Department.