Parents Policy Book

Dolna Policy Book

The crèche working hours are 09:00am to 06:30pm from Monday to Friday and 09:00am to 04:30pm on Saturday. Parents are required to pick up their kids within the closing time; however, we do consider certain unexpected delays, and hence an excuse for an extra 5 minutes is accepted, after which a fine would be levied. As per this policy, Rs. 100/- per minute would be charged for picking up kid(s) beyond 06:35pm on weekdays and beyond 04:35pm on Saturdays. The timings would be considered as per the Dolna watch displayed on the ground floor of the crèche building and not any other watch.
The crèche coordinator will have open office hours on the following days, and parents can bring their issues, concerns, queries, etc. to the crèche coordinator at these times: Mondays, Wednesdays and Fridays between 01:30pm to 02:30pm
At a given point in time, if a child fails to listen to the staff/teacher, which in turn leads to misbehaviour of the child and/or physical injury caused by the child to others, then three warnings would be given: 1st warning = talk to the parent and child; 2nd warning = the parent will be summoned immediately and the child sent home early, 3rd warning = the child will be dismissed from the crèche for a week and a Rs. 500 fine would be imposed. To keep track of the same, the teachers at the crèche will maintain a ‘Record of Accidents’ where all details regarding any accidents, falls, or misbehaviours are recorded in the book as and when they occur.
Parents are not allowed to give personal gifts or money to the staff or children. Once a year during Diwali, we invite parents to anonymously contribute to a Diwali bonus distributed to all staff members and teachers to show their appreciation for the Dolna staff. We also strongly discourage parents from appreciating selected/individual members from Crèche staff, since the crèche works as a team, and this can disrupt normal crèche functioning.
Children are strongly discouraged from carrying personal items such as expensive toys, books, footwear, or valuable jewellery for usage inside the crèche. The loss of any such item is not the responsibility of Dolna. Furthermore, this creates multiple behavioural issues within the crèche premises among fellow Dolna kids. In case such an issue is noted, a specific request will be made by the Dolna coordinator to the concerned parent, and the parent must comply with this request.
The Dolna staff would follow the food schedule [displayed at the reception of each section]. All parents are required to stick to the schedule and cannot persuade the staff to change this. Beyond 06:00pm, children will not be fed. However, the crèche staff will encourage healthy eating habits but will not force any child to finish their lunch boxes completely.
Clear, written instructions must be provided by the parent for proper administration of the prescribed medications. This can be provided in writing (hard copy) or by mail. We encourage parents to come to Dolna themselves for the medication as well. Medicines will not be administered with only oral instructions.
Children who have fever cannot stay in the crèche for any duration. A fever is a body temperature greater than 99.5 degrees. If the child comes down with a fever during the day, the parent will be called and will be expected to pick up the child within two hours. The child will be given a dose of paracetamol if acceptable to the parents.
When a child intends to resume Dolna after recovery from a contagious ailment such as chicken pox, HFMD, dengue, etc., a doctor’s certificate stating that the child can be admitted to crèche from the mentioned date should be provided. This should be from a paediatrician of a recognised health centre [Aster/Baptist/Columbia Asia] and the campus medical officer, and not local clinics.
Parents should only use landline numbers for communication with crèche teachers. Calls made to the personal numbers of staff members during and after crèche hours are strongly discouraged. Parents may only contact the Dolna Coordinator after Dolna working hours, in case of medical or physical emergencies. All other calls may be construed as harassment, requiring further action.
As a part of daily/weekly activities, kids are sometimes taken for nature walks within the campus and Gkvk campus with adult supervision. If a parent does not want their child to be taken for these walks, please inform the crèche coordinator.
Other than parents, if any other relative/grandparents/colleagues/friends arrive to pick up the kid(s) from Dolna, we request parents to send us the details of the person [name, photo, and a valid ID card] in advance, preferably a day before [in known situations].
All parents are required to give in writing about any dietary restrictions, allergic reactions, or any sensitive health issues, which must be monitored carefully. Instructions made orally to staff cannot be held as a violation of instructions given by parents. In the absence of written instructions, the staff will assume that there are no restrictions for the child.
Dolna fees for the kid(s) would be recovered based on the total family income from all the sources.
Parents are not allowed to bring their kid(s) to the crèche immediately after vaccination. Kids may come to crèche after one day from the vaccination time. This policy is applicable for kids between 6 months - 3 years.
Due to the huge demand for Dolna admissions, we necessitate that children attend crèche at least 10 days in a month. If your child attends Dolna for less than 30 days in a three-month period, your admission will be withdrawn and given to the next person on the waiting list. Exceptions will be made for medical reasons with a doctor’s certificate.
Crèche fees charged in case of absence would be based on the following manner:
1. 0-1 month of absence - full crèche fees would be deducted [with or without prior intimation].
2. 1-3 months of absence - 50% will be deducted with prior intimation. [We will have an option to give this spot to any waitlisted child].
3. Above 3 months of absence, the amount will not be deducted, but parents cannot avail of the crèche facility for six months.
4. Occasional use charges are as follows: Rs. 800 per day for kids under 3 years and Rs. 500/- per day for kids above 3 years. Occasional use will require the approval of the crèche committee.
  Parents are requested to let us know if there is a planned furlough of more than three months, and we would have an option to give the slot away without charging them.
Rules for Birthdays
1. Birthday parties may be celebrated in crèche; however, parents must discuss with the Crèche coordinator before planning the birthday. Note: Only healthy snacks: plain cake without cream, muffins, cupcakes without cream, fresh fruit juice sugar-free, and jaggery based Snacks are allowed. Plates, spoons, glasses have to be arranged by parents.
2. All forms of return gifts are strictly not permitted. Importantly, PLEASE DO NOT GET CHOCOLATES/CANDIES to be given out to the Children. In lieu of return gifts/chocolate/candies for the children, parents can, if they wish, contribute to the 'Dolna Snacks Fund', which will be used for providing afternoon snacks either on birthdays or other days.
3. We strictly do not allow friends/colleagues/relatives/cousins of parents or kids to attend the birthday parties at Dolna.
Dolna parents will not be allowed to hire or appoint any of the existing care givers at their residences. This creates conflict of interest situations. Parents who insist on hiring existing crèche staff will be asked to give up their Dolna spot(s).
Parents may not harass Crèche Coordinator/teachers/care givers. All concerns must be communicated professionally with non-abusive words. All major issues must be communicated in writing.
*POLICIES ARE SUBJECTED TO CHANGE BY MANAGEMENT AS AND WHEN NECESSARY.

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